Designation

Sr.Executive CRM – Hyderabad

Department to Co-ordinate

 Sales/Mktg/CRM/Corp

 

Internal Grade/Title

Sr. Manager/AGM

Total Experience

2 – 4 yrs

 

Qualification

Any degree, pref MBA 

No of Position

 1

 

Reporting to

CRM Manager

Place of Work

Hyderabad

 

 

Desired /Key Skills:

 

·         2 – 4 years’ experience in CRM in Real Estate Sales

·         Through CRM process knowledge, ERP experience

·         Experience in handling high volumes, home loan and registration process etc.

 
 
 
 
 
 

 

Roles & Responsibilities:

 

  1. To handle customer operations for the Project Allotted and responsible for timely service delivery & quality as per the commitment.
  2. Able to handle the project independently – the entire CRM process. (from post sales to handling over)
  3. Should have entire CRM end to end experience right from sending welcome letter, demand letter, payment collection, follow up, convincing/negotiating with the customer.
  4. Able to explain all the necessary details about the project/product and process.
  5. Able to solve any issues pertaining to CRM.
  6. Able to achieve the month on month collections as per the commitment.

7.       Ensure Customer delight, delivery of KPIs, delivery of compliance requirements.

  1. Demonstrated excellence in ensuring maximum customer satisfaction by providing them with pre / post technical service assistance.

9.       Ensure all the necessary data is fed on real time basis in ERP and ensure Daily Report sent every day.

10.     Maintaining cordial relationship with Sales, Home Loan, Registration and other departments

11.     Adaptive to highly demanding work environment 

The above roles and responsibilities include, but are not limited to performing and coordinating a variety of duties and tasks assigned from time to time.

 
 
 
 
 
 
 
 
 
 
 

IT Skills

CRM ERP, MS Office

 

Behavioural Competencies:

Excellent Communication,    Result Oriented, Problem Solving,  Team work,  Interpersonal Skills, Self-Motivation, etc .

 

 
         

 

 

Apply Now

Disclaimer

We are currently in the process of revising our website in accordance with the Real estate Regulation Act, 2016 and the rules made under RERA which has been brought into effect in India from the 1st May, 2017.

Until our website is duly revised and updated, none of the visuals and information contained herein marked as "artistic impression" are artistic impressions being indicative in nature, are for general information purposes only, and will not be deemed as any legal agreement between Urbanrise and its customers. The visuals contained marked as "generic image" and other visuals /image /photographs are general images and do not have any correlation with the project.

The imagery used on the website may not represent actual or may be indicative of style only. Photographs of interiors, surrounding views and location may not represent actual or may have been digitally enhanced or altered. These photographs may not represent actual or may be indicative only. Computer generated images; walkthroughs and render images are the artist's impression and are an indicative of the actual designs.

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While enough care is taken by the Company to ensure that information in the website is up to date, accurate and correct, the readers/ users are requested to make an independent enquiry with the Company before relying upon the same. Nothing on the website should be misconstrued as advertising, marketing, booking, selling or an offer for sale or invitation to purchase a unit in any project by the Company. The Company is not responsible for the consequences of any action taken by the viewer relying on such material/ information on this website without independently verifying with the Company.