Sr.Executive CRM – Hyderabad

Department to Co-ordinate



Internal Grade/Title

Sr. Manager/AGM

Total Experience

2 – 4 yrs



Any degree, pref MBA 

No of Position



Reporting to

CRM Manager

Place of Work




Desired /Key Skills:


·         2 – 4 years’ experience in CRM in Real Estate Sales

·         Through CRM process knowledge, ERP experience

·         Experience in handling high volumes, home loan and registration process etc.



Roles & Responsibilities:


  1. To handle customer operations for the Project Allotted and responsible for timely service delivery & quality as per the commitment.
  2. Able to handle the project independently – the entire CRM process. (from post sales to handling over)
  3. Should have entire CRM end to end experience right from sending welcome letter, demand letter, payment collection, follow up, convincing/negotiating with the customer.
  4. Able to explain all the necessary details about the project/product and process.
  5. Able to solve any issues pertaining to CRM.
  6. Able to achieve the month on month collections as per the commitment.

7.       Ensure Customer delight, delivery of KPIs, delivery of compliance requirements.

  1. Demonstrated excellence in ensuring maximum customer satisfaction by providing them with pre / post technical service assistance.

9.       Ensure all the necessary data is fed on real time basis in ERP and ensure Daily Report sent every day.

10.     Maintaining cordial relationship with Sales, Home Loan, Registration and other departments

11.     Adaptive to highly demanding work environment 

The above roles and responsibilities include, but are not limited to performing and coordinating a variety of duties and tasks assigned from time to time.


IT Skills

CRM ERP, MS Office


Behavioural Competencies:

Excellent Communication,    Result Oriented, Problem Solving,  Team work,  Interpersonal Skills, Self-Motivation, etc .





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