• Total 20 years’ experience in leading large customer service teams
  • Excellent problem solver
  • Candidate must be highly analytical
  • Presentable & excellent people skills
  • Must have some experience in hospitality industry where customers is treated as king
  • Must have atleast 4 to 5 years’ experience managing CRM department in real estate company

REPORTING TO:CMO

JD OF HEAD – CRM

KEY RESPONSIBILITIES:

  • Managing CRM team of 8 to 12 projects. Will have 4 AGM/DGM level leaders who will handle 4 to 5 projects each. You will manage an overall team size of about 50 to 60 people
  • Strong coaching/mentoring/training skills on customer management. Responsible to train entire CRM team on a monthly basis on skill sets of ‘customer care’
  • Managing the team of CRM department
  • Responsible for customer satisfaction and delight
  • Responsible to support the project progress by ensuring cash flow/timely collections
  • Manage all TAT’s (Turnaround times) of all service issues and ensure customer delight
  • Planning processes for the department to ensure smooth flow of work
  • Single point custodian of all documents (agreements, sale deeds etc.. etc..). Responsible for safe keep of all documents
  • Participating in strategy discussions with management and advising the management on CRM aspects
  • Preparing MIS reports
  • Weekly review presentations to CMD along with CMO

NUMBER OF POSITIONS:
1

 

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Until our website is duly revised and updated, none of the visuals and information contained herein marked as "artistic impression" are artistic impressions being indicative in nature, are for general information purposes only, and will not be deemed as any legal agreement between Urbanrise and its customers. The visuals contained marked as "generic image" and other visuals /image /photographs are general images and do not have any correlation with the project.

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